Support and after-sales for DJI Enterprise Systems
trenderia supports you in operating your DJI Enterprise solution. We help with technical questions, configuration and the further development of your workflows – in line with your system and the agreed scope of services.
After procurement, new questions arise: a setting needs to be adjusted, a software version changes or the team takes on additional tasks. We help you categorise issues and determine the next steps, considering the interaction between flight platform, sensors, accessories and software.
Support for ongoing operations
Good support starts with a clear description of the situation. Together we record the affected system, the versions in use and the observed behaviour. On this basis, we examine possible causes and agree suitable measures. Depending on the issue, this may involve configuration, operation, compatibility or forwarding to the manufacturer or a responsible service partner. We can also jointly assess new operational requirements and expansions. Contact channels, scope and any costs are agreed to suit the assignment. This keeps responsibilities clear, and you know how your request will be handled.
- Personal contact for your system
- Structured categorisation of technical questions
- Support with configuration and changes
- Coordination with the manufacturer and service partners
Our support and after-sales services
Recording your request
We record your question and the affected components. Error messages, software versions and a clear description help us deal with it efficiently.
Updates and compatibility
We help with questions about software versions and how your components work together. Changes should be checked appropriately before the next productive operation.
Configuration and operation
We help with settings and common application questions, based on your existing system and the intended workflow.
Coordinating manufacturer cases
If further clarification is needed, we support forwarding to the responsible manufacturer or service partner and discuss the next steps with you.
Narrowing down faults
Together we examine possible causes and suitable diagnostic measures. If there are signs of a technical defect, we coordinate the transition to repair and service.
Developing systems further
New sensors, additional users or different tasks change the requirements. We assess suitable expansions and the resulting training needs.
Request a consultation
We discuss your situation and work out the next steps for support and after-sales together.
Get in touch
Describe your system and your request. We will clarify with you what information is needed for further processing.
Request a quote
Receive a quote tailored to your requirements. The scope of services and any external services are agreed transparently.