Data protection

01

Controller

trenderia gmbh
Spärsstrasse 2
CH-2562 Port
Switzerland

Email: support@trenderia.com

Telephone: 032 511 11 03

02

General information on data processing

We process personal data when you visit our website, contact us, request a consultation, demo or quote, order products or services, use a customer account or interact with our website, search and shop functions.

In doing so, we process the following data in particular:

• Surname and first name
• Company, organisation and position
• Address, billing and delivery address
• Telephone number and e-mail address
• Order, delivery and communication data
• Payment-related information
• IP address
• Browser and device data
• Time and duration of access
• Usage and interaction data

03

Purposes of processing

We process personal data for the following purposes:

• Provision and operation of our website
• Provision and use of the online shop
• Handling of enquiries, consultations, demos and quotes
• Processing of orders and services
• Customer communication and support
• Improvement of our offering
• IT security and misuse prevention
• Compliance with legal obligations
• Enforcement or defence of legal claims

04

Server log files

When you visit our website, certain data is automatically recorded for technical reasons. This includes, in particular, the IP address, date and time of access, content accessed, browser information, device data and referrer information.

This data is used to provide the website, ensure system security, analyse errors and prevent misuse.

05

Contacting us

If you contact us by e-mail, telephone or contact form, we process the information you provide in order to handle your enquiry and any follow-up questions.

06

Contact forms

Contact forms are integrated into our website. We process the information you enter in order to handle your enquiry. This includes, in particular, your name, e-mail address, telephone number, company and any other information you provide.

07

Online shop and customer account

An online shop is integrated into our website. In this context, we process the personal data required for operating the shop and for orders, customer accounts, logins, shopping baskets, wish lists, recently viewed products and other shop functions.

This includes, in particular:

• Contact and address data
• Order and product data
• Login and account data
• Shopping basket and session data
• Communication and support data
• Payment and processing information

08

ERP and product data integration

Our website is connected to a shop and ERP integration. Product data, availability, accessory suggestions, cross-selling and upselling information and other shop-related content are automatically loaded from connected systems and displayed.

As part of these processes, we process technical usage data and interactions with shop functions to the extent necessary for provision and processing.

09

Orders, checkout and payment processing

As part of the ordering process, we process the data required to process your order. This includes, in particular, contact, address, delivery, billing and order-related data.

The following payment methods are available for payment processing:

• PostFinance Card
• PostFinance E-Finance
• Credit/debit card
• TWINT
• Invoice

As part of payment processing, we process the data required to execute, verify and book the payment.

10

Shipping and logistics

To process orders, we pass on the necessary personal data to shipping and logistics service providers, in particular name, delivery address and contact details relevant to delivery.

11

Cookies and similar technologies

We use cookies and similar technologies to provide the website technically, store settings, enable search and shop functions, present content in a user-friendly way and ensure the stability and security of the website.

Cookies are small files that are stored on your device. You can configure your browser to restrict or delete cookies. This may limit certain functions of the website.

12

Website search, shopping basket and shop functions

Our website uses search, shopping basket, login and shop functions so that you can search pages, articles and products, add products to the basket, place orders and use a customer account.

In doing so, we process in particular search terms, interactions with products, recently viewed items, shopping basket contents and session-related technical data.

13

Google reviews via Trustindex

Google reviews are integrated into our website via Trustindex. When this content is loaded, personal data, in particular your IP address and technical usage data, is transmitted to Trustindex and other services involved.

In connection with embedded review content, external content such as images, icons or rating elements is also loaded from third-party servers.

14

YouTube

Content from YouTube is integrated into our website, in particular videos and video-based background elements. When such content is loaded, a connection is established to servers of YouTube or Google. In particular, the IP address, technical device data and information on the use of the page concerned are transmitted.

15

Google Fonts

Fonts from Google Fonts are integrated into our website. When these fonts are loaded, a connection is established to Google servers. In particular, the IP address and technical information about the browser and device used are transmitted.

16

Adobe Fonts

Fonts from Adobe Fonts are integrated into our website. When these fonts are loaded, a connection is established to Adobe servers. In particular, the IP address and technical usage data are transmitted.

17

Google Maps

Google Maps functions are integrated into our website. When pages with map functions or map references are accessed, a connection is established to Google servers. In particular, the IP address, device information and usage data are processed.

18

Instagram and social feeds

Content or technical components relating to Instagram and other social feed services are integrated into our website. When such content is loaded, a connection is established to the servers of the respective provider. In particular, the IP address and technical usage data are transmitted.

19

Integrated external content and services

We integrate other external content and services, such as images, videos, fonts, review services, maps, plugins, feeds or technical libraries. When such content is loaded, personal data is transmitted to the respective third-party providers, in particular the IP address.

20

Disclosure of data to third parties

We disclose personal data to third parties insofar as this is required for the purposes described, a legal obligation exists or this is necessary for the performance of the contract.

Recipients may include, in particular:

• Hosting and IT service providers
• Shop and ERP service providers
• Payment service providers
• Shipping and logistics partners
• Communication and support providers
• Providers of map, video, review and font services
• Authorities or courts, where a legal obligation exists

21

Disclosure abroad

When third-party providers are used, personal data may be transferred abroad, in particular to countries outside Switzerland.

22

Retention

We retain personal data for as long as is necessary for the respective purposes, statutory retention obligations exist or there is a legitimate interest in retaining it.

23

Data security

We take appropriate technical and organisational security measures to protect personal data against loss, unauthorised access, misuse or unlawful processing.

24

Rights of data subjects

Within the scope of applicable data protection law, you have in particular the right to request information about the personal data processed about you, to have inaccurate personal data corrected, to object to the processing, to request the erasure of personal data and to withdraw any consent given with effect for the future.

To exercise your rights, you can contact us at the contact address given above.

25

Changes

We may amend this privacy policy at any time. The version published on this website at the relevant time applies.